Terms of Use

1. Introduction

Welcome to DeleevX. These Terms of Use (“Terms”) govern access to and use of the DeleevX platform, website, mobile applications, logistics services, delivery services, and related digital services operated by DeleevX (“Company,” “we,” “our,” or “us”). By accessing, browsing, registering, or using the Platform, you agree to be legally bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Platform.

2. Legal Status of the Platform

DeleevX operates as a digital logistics and delivery platform connecting the following parties:

• Customers
• Merchants
• Independent delivery partners
• Businesses
• Third-party service providers

Depending on the transaction, DeleevX may act as a logistics intermediary, a marketplace facilitator, a delivery coordinator, or a direct service provider. DeleevX does not manufacture products sold by third-party merchants and does not guarantee the quality, legality, or availability of third-party goods or services unless expressly stated.

3. Eligibility

To use the Platform, you must be at least 18 years old, have legal capacity under applicable law, provide accurate registration information, and use the Platform only for lawful purposes. Businesses using DeleevX represent that they are legally registered and authorized to conduct business in their jurisdiction.

• Be at least 18 years old;
• Have legal capacity under applicable law;
• Provide accurate registration information;
• Use the Platform only for lawful purposes.
• Businesses using DeleevX represent that they are legally registered and authorized to conduct business in their jurisdiction.

4. Account Registration and Security

Users are responsible for maintaining confidentiality of login credentials, restricting unauthorized access to their accounts, and all activities occurring under their account. DeleevX may suspend or terminate accounts suspected of:

• Fraud
• Identity theft
• Cybercrime
• Abuse of the Platform
• Violation of these Terms

Users must immediately notify DeleevX of any unauthorized access or security breach.

5. Electronic Transactions and Digital Consent

In accordance with Cameroon Law No. 2010/021 governing electronic commerce and OHADA electronic commercial regulations, users acknowledge the following:

• Electronic contracts are legally binding.
• Electronic signatures and digital acceptance constitute valid consent.
• Communications sent electronically may serve as legal evidence.
• Orders, confirmations, invoices, and receipts generated electronically are enforceable.

By clicking “Accept,” “Order,” “Confirm,” or similar buttons, users legally agree to the transaction.

6. Services Provided

DeleevX may provide the following services:

• Food delivery
• Parcel delivery
• Business logistics
• Fleet management
• Marketplace services
• On-demand transportation
• Dispatch coordination
• Maintenance and operational software tools
• Payment facilitation

Services may vary by country, city, or region. DeleevX reserves the right to modify or discontinue services without prior notice.

7. Orders and Deliveries

Users agree that:

• Delivery times are estimates only
• External factors may affect delivery performance
• Incorrect addresses may cause delays or cancellation
• Some deliveries may require identity verification

Risk of loss or damage may transfer upon successful delivery confirmation.

For safety and compliance purposes, DeleevX may refuse transportation of illegal goods, hazardous materials, weapons, counterfeit products, restricted pharmaceuticals, or prohibited items under applicable law.

8. Merchant Responsibilities

Merchants using DeleevX must:

• Provide accurate product descriptions
• Respect pricing transparency obligations
• Comply with consumer protection laws
• Ensure products are lawful and safe
• Honor warranties and refund obligations where applicable

Merchants remain solely responsible for product quality, product legality, tax compliance, regulatory approvals, and consumer claims relating to goods sold.

9. Delivery Partner Terms

Delivery partners are independent contractors unless otherwise specified by local law. They are responsible for:

• Maintaining valid licenses and permits
• Vehicle compliance and insurance
• Safe operation of vehicles
• Respecting local transportation regulations

DeleevX may deactivate delivery partners for:

• Fraudulent activity
• Unsafe conduct
• Customer abuse
• Criminal activity
• Repeated delivery failures

10. Payments and Mobile Money

DeleevX may support:

• Credit/debit cards
• Bank transfers
• Mobile money services
• Digital wallets
• Cash-on-delivery where permitted

Users authorize DeleevX and payment providers to process transactions electronically.

DeleevX may:

• Hold suspicious transactions for verification
• Cancel fraudulent transactions
• Request identity verification documents

Refund timelines may vary depending on financial institutions or mobile money providers.

11. Pricing and Fees

Prices displayed on the Platform may include:

• Delivery charges
• Service fees
• Taxes
• Platform fees
• Surge pricing
• Customs or cross-border fees where applicable

DeleevX reserves the right to adjust pricing at any time.

Pricing errors may result in cancellation or correction of orders.

12. User Conduct

Users shall not:

• Violate laws or regulations
• Upload malicious software
• Commit fraud or scams
• Interfere with platform security
• Harass staff, drivers, or merchants
• Use false identities
• Circumvent platform protections
• Abuse promotional systems

Violations may result in:

• Suspension
• Account termination
• Legal action
• Reporting to authorities

13. Privacy and Data Protection

DeleevX processes personal data in accordance with:

• Applicable Cameroon privacy laws
• Cybersecurity regulations
• International data protection standards where applicable

Data collected may include:

• Name
• Contact details
• Payment information
• Device information
• Geolocation data
• Transaction history

Users consent to the collection and processing of personal data necessary for:

Users may request access, correction, or deletion of personal data subject to legal limitations.

14. Intellectual Property

All content on the Platform, including:

• Logos
• Software
• Branding
• Text
• Designs
• Graphics
• Databases
• Source code
• Trademarks

is the exclusive property of DeleevX or its licensors.

Users may not:

• Copy
• Reverse engineer
• Reproduce
• Redistribute
• Commercially exploit

Platform content without prior written authorization.

15. Platform Availability

DeleevX does not guarantee uninterrupted access to the Platform.

• Maintenance
• Cybersecurity incidents
• Telecommunications failures
• Force majeure events
• Government actions

The Platform may be unavailable due to:

16. Limitation of Liability

To the maximum extent permitted by law, DeleevX shall not be liable for:

• Indirect damages
• Loss of profits
• Business interruption
• Data loss
• Delivery delays caused by third parties
• Merchant misconduct
• Network failures
• Unauthorized account access caused by user negligence

Nothing in these Terms excludes liability where prohibited by law.

17. Indemnification

Users agree to indemnify and hold harmless DeleevX, its affiliates, officers, employees, and partners from claims arising from:

• Violation of these Terms
• Illegal activity
• User misconduct
• Intellectual property infringement
• Regulatory violations

18. Consumer Rights

Nothing in these Terms limits mandatory consumer rights under applicable laws of Cameroon or OHADA member states.

• Accurate information
• Fair treatment
• Refunds in certain cases
• Complaint procedures
• Protection against deceptive practices

19. Suspension and Termination

DeleevX may suspend or terminate accounts immediately if users:

• Violate these Terms
• Engage in fraud
• Threaten platform security
• Abuse the service
• Breach applicable law

Users may terminate their account at any time subject to pending obligations.

20. Governing Law and Jurisdiction

These Terms shall be governed by:

• The laws of the Republic of Cameroon
• Applicable OHADA Uniform Acts
• International commercial principles where relevant

Any dispute arising from these Terms shall first be resolved amicably.

Where amicable resolution fails, disputes may be submitted to:

• Competent courts in Cameroon
• Arbitration where permitted by applicable law

21. Force Majeure

DeleevX shall not be liable for delays or failures caused by events beyond reasonable control including:

• Natural disasters
• Internet outages
• War
• Civil unrest
• Government restrictions
• Epidemics
• Labor disputes

22. Modifications to the Terms

DeleevX reserves the right to modify these Terms at any time. Updated Terms become effective upon publication on the Platform. Continued use of the Platform after modifications constitutes acceptance of revised Terms.

23. Contact Information

For legal notices, complaints, or support: Email: support@deleevx.com. Website: https://deleevx.com/en.